Refund policy

RETURNS AND REFUNDS

Every item from The Bhakti Collective is made to order. Please check the product details, colour and size guide carefully before placing your order.

CHANGE OF MIND

We do not accept returns or exchanges for change of mind, including choosing the wrong size, colour or design. This reflects the custom, made-to-order nature of our products.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives faulty, damaged, misprinted or different from what you ordered, contact us through our Contact page as soon as possible. Include your order number and clear photos of the item and packaging so we can resolve the issue quickly.

After we assess the issue, we will provide the remedy required under Australian Consumer Law. Depending on the circumstances, this may include a replacement, repair or refund. Approved replacement items are produced and sent at no additional cost. We may not require the incorrect or damaged item to be returned.

CANCELLATIONS AND ORDER CHANGES

Contact us immediately if you need to change or cancel an order. OGO begins processing paid orders automatically, so changes or cancellations are only possible before production begins and cannot be guaranteed. Cancelling an order in Shopify alone does not stop OGO production.

REFUNDS

Approved refunds are sent to the original payment method. Your bank or card provider may take additional time to display the funds after Shopify processes the refund. Original shipping charges are refunded when required by Australian Consumer Law.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law. Our goods come with consumer guarantees that cannot be excluded.